Last updated: 02-12-2025
Thank you for shopping with Dots 99.
This Shipping Policy explains how orders are processed, shipped, and delivered to our customers.
1. Order Processing Time
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All orders are processed within 1–2 working days after order confirmation.
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Orders are not processed or shipped on Sundays or public holidays.
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During high-demand periods (sales, festivals), processing may take slightly longer.
- 2. Shipping Locations
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We currently ship across India.
Delivery availability depends on your location and courier partner serviceability.
3. Estimated Delivery Time
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Metro Cities: 3–5 working days
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Non-Metro / Tier 2–3 Cities: 4–7 working days
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Remote Locations: 6–10 working days
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
4. Shipping Charges
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Shipping charges (if applicable) are calculated and displayed at checkout.
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Free shipping offers may be available during promotions or on minimum order values.
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Any additional charges (like COD fees) will be clearly shown before payment.
5. Courier Partners
We work with trusted third-party courier and logistics partners to ensure safe and timely delivery of your orders.
Once your order is shipped:
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You will receive a shipment confirmation message/email
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A tracking number will be shared to track your order status
6. Delivery Attempts
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Our courier partners usually make 2–3 delivery attempts.
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If delivery fails due to:
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Incorrect address
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Unreachable phone number
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Customer unavailability
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The order may be returned to us. In such cases, re-shipping charges may apply.
7. Address Accuracy
Customers are responsible for providing:
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Correct shipping address
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Landmark (if required)
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Active contact number
Dots 99 is not responsible for delays or non-delivery due to incorrect or incomplete address details.
8. Damaged or Lost Shipments
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If your package arrives damaged, please inform us within 24 hours of delivery with photos/videos.
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In rare cases of lost shipments, we will investigate with the courier partner and provide a replacement or refund, as applicable.
9. Order Tracking
You can track your order:
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Using the tracking link shared after shipment, or
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By visiting the Order Tracking page on our website
10. Changes to Shipping Policy
Dots 99 reserves the right to update or modify this Shipping Policy at any time without prior notice.
Any changes will be reflected on this page with an updated date.
11. Contact Us
For shipping-related questions or support:
Dots 99 (Dots Technology India)
Office No. 1, Golden Orchid, 7th Road,
Santacruz East, Mumbai – 400055,
Maharashtra, India
📧 Email: support@dots99.com
📞 Phone: +91 80974 04444
