Last updated: 02-12-2025

At Dots 99, refunds are processed fairly and transparently once a return request is approved and the product passes inspection.

1. Refund Eligibility

Refunds are applicable only when:

• A return request is approved

• The returned product is inspected and accepted by our team

  
  

2. Refund Method

• Prepaid Orders:
  Refunds are processed to the original payment method

• Cash on Delivery (COD) Orders:
  Refunds are issued as store credit or bank transfer

  
  

3. Refund Timeline

• Refunds are initiated within 3–7 working days after product approval

• Refund be automatically Credited on your original payment method within 10 business days

  
  

4. Shipping Charges

• Shipping or delivery charges (if any) are non-refundable

• Only the product value is eligible for refund

  
  

5. Exchange & Store Credit Policy

Exchange Policy

• Exchange requests must be raised within 2 days of receiving the product

• Exchanges are allowed only for damaged or defective products, subject to stock availability

• Once approved, the exchanged product will be delivered within 3–7 business days

If the product is out of stock, you may choose:

• A refund, or

• Store credit

  
  

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Store Credit Policy

• Store credits will be credited within 2–3 working days after approval

• Store credit is valid for 3 months from the date of issue

• Store credit can be used only on dots99.com and cannot be redeemed for cash

  
  

  
  

6. Order Cancellation & Refund

• Orders can be cancelled before shipment

• Once shipped, cancellation is not possible

• COD orders that are repeatedly refused may be restricted in future

  
  

7. Contact Us

For refund-related queries:

• Email: support@dots99.com

• Phone: +91 80974 04444

We are always here to assist you ❤️